Product availability, order processing and shipping times
Return Policy and warranties
Shipping & Freight - Standard Items within Canada
We ship throughout Canada. Additional freight charges may apply to remote areas.
Pick up at our store
We can organize all standard stocking products to be available for a pick up with no minimum orders, handling fees or freight charges applied. Please select in store pickup area when processing order.
Outside of Canada
Please note that at this time we are unable to process and ship orders outside of Canada.
Delivery Address Accuracy
It is up to the buyer to ensure the delivery address is complete and accurate. Northern Industrial Supply is not responsible for orders that are delayed or misdirected or additional fees that accrue due to inaccurate shipping addresses given.
Prices are listed in Canadian Currency and are subject to change without notice. We reserve the right to correct pricing errors on the web.
Quotations for large quantities are available upon request. This can be done by emailing us at firstname.lastname@example.org, by requesting a contract price on specific items within the item page, or by requesting a cart review prior to check out.
Special contract pricing may be applied after review by an internal team member. Special contract pricing is subject to change without notice at the discretion of Northern Industrial Supply.
Northern Industrial Supply is required by law to charge all applicable taxes for which a sales tax exemption certification has not been provided. Exemption certificates will only be accepted for established credit accounts.
If credit has not been established, payment must be made in full when ordering. All payments are in Canadian dollars and can be made using Visa or MasterCard. For buyers with established credit terms, purchases must be made through our Corporate/Contract Account Portal to receive standard account payment terms of net 30 days or other negotiated terms.
Product Availability, Order Processing and Shipping Times
Products are subject to availability at time of order. We process orders during regular business hours (Monday to Friday 8am to 5pm Atlantic Standard Time). You can expect orders to ship within 2-10 business days. You will be notified of any shipments that fall outside of this service time. In-stock products will be shipped within 1 business day. “Quick Ship” items will be shipped within 2-4 business days. Some special order/non stocking items as indicated on the website may require additional shipping times as there may be manufacturers minimum order quantities that need to be met.
Although we make every effort to ship orders complete, sometimes it may be necessary to break up orders into multiple shipments. We will communicate with you prior to partial shipping if there will be any additional costs and the buyer will have the opportunity to request us to hold the shipment for completion or cancel any of the backorders.
Northern Industrial Supply makes every effort to illustrate and describe products in this website accurately; however products may not be exactly as shown or described. Northern Industrial Supply reserves the right to substitute products of equal value. A Return authorization and full credit will be given if the product received is not what was displayed online.
Return Policy & Warranties
If you are not 100% satisfied with your purchase contact us and Northern Industrial Supply will make a good faith effort for prompt corrective action. Any returns due to shipping errors and/or damage must be made with 10 days of purchase. All other returns must be returned within 30 days of shipment and must be in original packaging and resalable condition. All cancellations and returns must have prior approval and an Returns Authorization number. Goods must be accompanied by proof of purchase and may be subject to restocking fees. Returns can be made in person to our location in Wabush NL, or by mail/courier with the appropriate paperwork and information. For returns that are not due to our error, the buyer is responsible for shipping back to Sunny Corner and all shipping charges are non-refundable.
Please note: No Cancellations or Returns on Pandemic Supplies/Products.
The warranty for all products sold by Northern Industrial Supply is determined by the original manufacturer and/or supplier warranty available. Northern Industrial Supply shall in no event be liable for damages or injuries arising from the use of any products sold.
Persons or Parties Covered
Persons Excluded From This Website Are Still Covered
Viewing And/Or Use And/Or Communication Is Construed As Acceptance Of The Terms Of This Policy
About The Personal Information This Website Collects And How It Is Used
This website routinely collects information about its visitors, subscribers, members, and customers. This information is obtained in various ways, such as:
Visitor, Subscriber, Member, Or Customer Information Obtained From 'Registration'
Registration means that the Visitor, Subscriber, Member or Customer takes active, positive steps to communicate information to this website. This can include pages or 'pop ups' where you register for a newsletter or subscribe to a mailing list; it can include your participation in visitor surveys; it can include requesting information from the website via email, mail, or courier; it may be from joining an affiliate program or other membership organization, paid or unpaid; it may be from ordering a product.
Occasionally complete credit card information may be provided to the website via fax or a fill-in form rather than regular secure merchant service processing. This information is kept at the highest level of security and is never divulged to anyone except the merchant service provider or for the purpose of communication with the customer.
Online ordering via SSL encrypted communication provided by shopping cart services supporting merchant service companies like Visa and Master Card provides information to the website but does not provide complete credit card numbers. In the process of online ordering, the customer provides, name, address, city, state, email address, phone number, CVV2 (back of card) number, and, occasionally a member password. You should consider all this information available to the website. This information is used to deliver the product, but under the Purchase Agreement you also approve its use for general solicitation purposes.
Visitor Email Inquiries
Customer Email or Testimonials
If you are a customer and send an email to the website, or if you communicate with the site by phone or mail, the website collects information about your communication and by communicating with the site you give your permission to collect, archive, retrieve, and otherwise use any information collected as the site sees fit.
Any communication which, in its sole discretion, the site deems to be a testimonial, may be publicized for commercial purposes.
Information Obtained From Visitor Interaction With Banners, Popups, Or Site Advertisers
Visitors clicking on banners or pop-ups or hyperlinked advertising, appearing on this website must assume that information is being collected about them. This site is not responsible for the use of information collected in such a fashion. Visitors must assume that (1) information will be collected, (2) that ‘cookies’ will usually be placed on their hard drive, (3) that website does not have any control over what happens with this information, (4) that website takes no responsibility over the accuracy or content of advertisers, (5) that website is not responsible for downloads from third party advertisers that contain viruses or worms or other computer code that causes their computer or software harm, and (6) that website assumes no responsibility for the data that is garnered from the click itself or that the advertiser collects.
Information Obtained From Referring Email Or Referring Urls
If you send a friend an email from this site or if you send the url or one of our web pages to a friend, you must assume that some data is collected about your IP address or your email address and that of your friend. You must assume that referred emails or web pages may appear to come from your email. You must accept fully responsibility for referring pages or email to a friend and agree to indemnify this site for any damage, intentional or unintentional that results from said referrals.
Information Obtained From Voluntary Visitor, Subscriber, Member Or Customer Surveys
Unless otherwise specified in the survey, you must assume that any information provided to the website as part of a survey in which you participate may be used for general solicitation for commercial purposes and that such information will be shared with joint venture partners, affiliates, marketing organization or used by the site itself for product design or solicitation purposes.
Information Obtained From Electronic Means And 'Cookies'
Many websites, including this one, collect information about your computer, your email address, your IP address. You must assume that your web-viewing or web-use activity is monitored, tracked, and information collected. This information is not usually of a personal nature, but it may help define your viewing habits and product preferences even though the website may or may not have any idea who you are.
"Cookies" is web jargon for bits of computer code placed on your hard drive. Websites use this to keep you 'logged in', to keep track of search criteria, to monitor use, to password protect use of the site or use of products sold by the site. Cookies can also be used to obtain information about your computer configuration or your use of your computer.
Cookies can be used to electronically gather information about you. Again, it may or may not be personal information, but it is information and by using this site you are expressly giving permission to use 'cookies' and to use the information gathered from their use to benefit you. You also give permission to collect, archive, retrieve, and use any information collected for product design, product offers to you, and general commercial solicitation purposes by this site or joint venture partners, affiliates, and marketing organizations.
How Information May Be Used
The use of information as described below may or may not be how information that is collected is customarily used by this site. While actual use of any information collected may be used quite conservatively, you must assume that it is not. You must assume that information collected is shared with other persons or entities for commercial purposes. While this is uncommon in practice, you must assume that it is as you make your decision whether or not to view or interact with this website. This type of shared information may include your name, address, phone number, email address and buying habits, as well as other information. This information may be used for general commercial solicitation by this website or other persons it is sold to, rented to, or shared with.
Information That Is Not Shared
Credit card information or other financial information is not usually known to the website. However, in the event that it is made known, that information is never revealed to anyone except to processing authorities or law enforcement agencies. However, the provider of such information gives express permission to this website or its agents to use it in fraud investigation or for litigation.
Bulletin Boards And Public Forums
Visitors, subscribers, members, or customers who use any site providing bulletin boards or other public forums, such as chat rooms, do so at their own risk. You may not assume that the site monitors these services or protects you in any manner from information you post publicly or share with anyone else via these services.
By providing to this website information that forms the basis of communication with you, such as an email address, you waive all rights to file complaints concerning unsolicited email or spam from this website since, by providing such information, you agree to receive communication from us or other marketing organizations. However, all email communication with you shall contain an 'unsubscribe' link where you may notify the website that you no longer wish to receive solicitations or information from the website and your name will be removed from the general solicitation database.
This website takes measures to protect its data that contains information related to you. However, as a consideration for viewing this site or interacting with this site in any manner, you waive all claims of any nature against this site concerning the loss, alteration, or misuse of information. You must assume that it is possible for your personal data to be obtained by others, such as "hackers," and used in an inappropriate manner that may cause you harm and that you agree that the site is not responsible for damages to you.